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Riding Access

4 Easy Steps to Access Eligibility

1. Determining Eligibility. 2. Obtaining an Access ID number. 3. Schedule a Transit Evaluation. 4. Approval Process

Eligibility for Access is based on the person with a disability's ability to use accessible buses and trains in Los Angeles County, not solely based on the disability, age, or medical diagnosis. It is determined through an in-person Transit Evaluation.

Step 1: Determining Eligibility

For the Application Packet and more information on the evaluation process, download the Evaluation Information and Application Packet:

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Step 2: Obtaining an Access ID Number

Contact Access Customer Service

If you feel you are eligible for Access:

  1. You need to have an Access ID number before scheduling a Transit Evaluation appointment
  2. If you never received an ID number, call Customer Service at 800-827-0829 (option 1), TDD 800-827-1359
  3. Inform the Customer Service Representative (CSR) that you have reviewed the application on line and need to obtain an ID number
Step 3: Schedule a Transit Evaluation

A. Schedule the Evaluation

After getting the ID number:

  1. Schedule a Transit evaluation by calling Access Transit Evaluation Center at 626-532-1616, TDD 626-532-1620
    1. You cannot schedule an appointment without the ID number
    2. Appointments are offered in English and Spanish. If your primary language is not English or Spanish, you are encouraged to bring a person to translate for you
    3. If you require Sign Language interpretation, please notify us at the time of scheduling the evaluation
  2. If you have your own transportation to the evaluation center, you will be offered the next available appointment
  3. If you need transportation to the evaluation center, Access will provide free transportation to and from your appointment
    1. Initially, you will just be given the date of your appointment 
    2. Two days prior to the appointment day, the transportation provider will call you with your pickup time and your appointment time
  4. If you are unable to go to the appointment, please cancel as soon as possible by calling the Access Evaluation Center at 626-532-1616, TDD 626-532-1620 so someone else can use that appointment time

B. Transit Evaluation

When you arrive at the eligibility center, please bring:

  1. The completed Information Sheet (see Step 1)
  2. Valid photo identification, such as a California ID or driver’s license, passport, or other government document with your picture
  3. Relevant documents, reports, and a list of medications to explain how your disability prevents you from using the buses or trains
  4. The mobility device, like a cane, walker, or wheelchair, that you normally use

The entire Transit process takes up to four hours, with the Transit Evaluation lasting up to 45 minutes.

Step 4: Approval Process

Within 21 days after completing the Transit Evaluation, you will be notified by mail whether or not you are eligible for Access. If your eligibility is not processed within 21 days, please contact Access Customer Support Center and Access will allow you to use the service until you receive your notification.

If you do not agree with the eligibility determination, you have the right to appeal within 60 days of the eligibility notice. All appeals must be in writing. Please download the Appeals form for more information:

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Additional Resources

ADA Paratransit Eligibility: How To Make Your Case
Disability Rights Education & Defense Fund (DREDF) has information for people with disabilities about obtaining an ADA paratransit eligibility determination