Eligibility for Access is based on the person with a disability’s ability to use accessible buses and trains in Los Angeles County. It is not based solely on the disability, age, or medical diagnosis. It is based on the person’s abilities. Can the person, without the help of anyone
Perceived inconvenience, real inconvenience, or simply a desire not to use accessible bus service is not criteria for eligibility.
Eligibility for Access is determined through an in-person Transit Evaluation.
If you feel you are eligible for Access, you need to contact Access Customer Service to obtain an identification number before scheduling for a Transit Evaluation appointment. Call Customer Service at 800-827-0829, TDD 800-827-1359, inform the Customer Service Representative that you have reviewed the application on line and need to obtain an identification number. After getting the identification number you can schedule a Transit evaluation by calling Access Transit Evaluation Center at 323-780-9777, TDD 323-780-9977. You cannot schedule an appointment without the ID number.
You will be offered the next available appointment. Appointments are offered in English and Spanish. If your primary language is not English or Spanish please plan to bring a person to translate for you.
Access will provide free transportation to and from your appointment, if needed. If you request transportation you will be given a morning or afternoon appointment and called the day before the appointment with your pick up time and the time of your appointment. Please remember these important rules:
1. Tell the Customer Service Representative what kind of mobility device (cane, walker, manual wheelchair, or power wheelchair) you will be using.
2. Be ready at the pick up time. If you do not receive a call to tell you what time your pick up is by 8:00 p.m. the day before your appointment call 1-800-827-0829 and press 2.
3. Access is a curb to curb service so the driver will not come to your door. You need to be outside waiting. If you need help to and from the vehicle you will need to bring a personal care attendant (PCA).
4. If you are unable to go to your appointment please cancel as soon as possible by calling the Access Transit Evaluation Center at 323-780-9777, TDD 323-780-9977 so someone else can use that appointment time and ride.
At the Transit Evaluation, you will be asked:
The Transit Evaluation lasts approximately 45 minutes.
Within 21 days after completing the Transit Evaluation, you will be notified by mail whether or not you are eligible for Access. If your eligibility is not processed within 21 days, Access will allow you to use the service until you receive your notification.
If you do not agree with the eligibility determination, you have the right to appeal within 60 days of the eligibility notice. All appeals must be in writing.