UPDATE - The white Access ID card is no longer accepted as valid identification for the Free Fare program. Please review the information below to learn how to request the new green Rider ID card. Validated requests will be issued within 1-2 weeks. If you have changed your home address and have NOT notified Access Services then please call Access Customer Service at 1-800-827-0829.
Access is a partner in TAP, Los Angeles County's fare collection system. This allows us to improve your riding experience not only on Access but also when you use your Rider ID Card on participating Free Fare bus and rail systems.
Access has also partnered with ReadyCARD to add the functionality of a prepaid Visa® to your card. If you choose to load money on your card, you'll also be able to use it to pay for a ride instead of using tokens or coupons, pay at your favorite stores, shop online or over-the-phone, or pay bills without money orders.
In August 2011 Access started to transition to the new Rider ID card for all riders either gaining or renewing their eligibility. If you only use your Rider ID Card when you board an Access vehicle and do not immediately want to use the prepaid Visa functionality, then you do not need to request a new card - it will be replaced automatically when your eligibility is renewed.
However, if you use your Rider ID Card on participating Free Fare bus and rail systems (after February 29, 2012 the white Access Rider ID card will no longer be accepted on these systems) or wish to take advantage of the prepaid Visa functionality, then you must either -
1) submit a request for a replacement card by clicking here
2) contact us at 1-800-827-0829 option 3 to request a replacement card
There is no charge to you for this initial replacement card.
Access TAP ReadyCARD Visa® Prepaid Card is issued by MetaBank™ pursuant to a license from Visa U.S.A. Inc.