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QUALITY SERVICE SUBCOMMITTEE (QSS) MEETING
Date : Oct-17-2019

Time : 10:00 am - 12:00 pm
Category : Meeting

QUALITY SERVICE SUBCOMMITTEE (QSS) MEETING
Thursday, October 17, 2019
10:00 a.m. – 12:00 p.m.

Access Services Headquarters
El Monte Metro Building
Third Floor Council Chamber Room
3449 Santa Anita Avenue
El Monte, CA 91731

1. Call to Order
2. Roll Call
3. Approval of Meeting Minutes for August 15, 2019
4. General Public Comment
5. The Great California Shakeout Drill
6. “Where’s My Ride” (WMR) Update
7. Customer Relations Overview and Function
8. Recommendations for the Definition and Development of Same-Day Ride/Trips
9. New Issues Raised Subsequent to posting of the agenda
10. Adjournment

Access Services does not discriminate on the basis of disability. Accordingly, Access Services seeks to ensure that individuals with disabilities will have an equal opportunity to participate in the range of Access Services events and programs by providing appropriate auxiliary devices and services to facilitate communication. In determining the type of auxiliary devices and services for communication that will be provided, primary consideration is given to the request of the individual with disabilities. However, the final decision belongs to Access Services. To help ensure availability of those auxiliary devices and services you require, please make every effort to notify Access Services of your request at least three (3) business days (72 hours) prior to the meeting in which you wish to utilize those devices or services. You may do so by contacting (213) 270-6000.

Note: Access Services Quality Service Subcommittee (QSS) meetings are held pursuant to the Ralph M. Brown Act [Cal. Gov. Code §54950] and are open to the public. The public may view and obtain all written information supporting this agenda provided both initially and supplementally prior to the meeting at the agency’s offices located at 3449 Santa Anita Avenue, El Monte, California and on its website at http://accessla.org. Documents, including Power Point handouts distributed to the QSS by staff or QSS members at the meeting will simultaneously be made available to the public. Two opportunities are available for the public to address the QSS during a QSS meeting: (1) before a specific agendized item is debated and voted upon regarding that item and (2) general public comment. The exercise of the right to address the QSS is subject to restriction as to time and appropriate decorum. All persons wishing to make public comment must fill out a yellow Public Comment Form and submit it to the QSS Chair. Public comment is generally limited to three (3) minutes per speaker and the total time available for public comment may be limited at the discretion of the Chair. Persons whose speech is impaired such that they are unable to address the board at a normal rate of speed may request the accommodation of a limited amount of additional time from the Chair but only by checking the appropriate box on the Public Comment Form. Granting such an accommodation is at the discretion of the Chair.

The QSS will not and cannot respond during the meeting to matters raised under general public comment. Pursuant to provisions of the Brown Act governing these proceedings, no discussion or action may be taken on these matters unless they are listed on the agenda, or unless certain emergency or special circumstances exist. However, the QSS may direct staff to investigate and/or schedule certain matters for consideration at a future QSS Meeting.
"Alternative accessible formats are available upon request."


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