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Access Services
Access Services

Day of Your Ride

Who and What You Can Take on the Vehicle

  • A service animal.
  • A personal care assistant. (If you were approved to have  a personal care assistant travel with you, your Access Rider  ID Card will say so. The personal care assistant rides free.)
  • Your guests. (One guest is always allowed, but extra guests are allowed only if there is space. Your guests must pay the same fare you pay.)
  • Pets that are not service animals — only in a properly secured cage or container that meets Access’ guidelines. (Please be aware that the driver cannot help you load or unload the cage or container.)
  • A limited number of packages — the equivalent of two paper grocery bags or six plastic grocery bags, with a total weight of no more than 25 pounds. (You must be able to maintain control of your packages while riding. The driver may help you load packages.)
  • A child who is five or younger. (Children must ride properly buckled in the back seat in a safety or booster seat until they are eight years old or are at least 4’,9” tall. This is required by law. Access does not furnish safety or booster seats. The driver can assist you with installation upon request.)


What You Cannot Take on the Vehicle

  • Hazardous materials, including weapons of any kind, explosives, corrosive liquids and flammable materials.
  • Packages that you cannot keep control of during your ride.
  • Packages that are larger than the equivalent of two paper grocery bags or six plastic grocery bags, or that weigh  more than 25 pounds in total.
  • A pet that is not a service animal and is not in a secured cage or container.


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