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Access Services
Access Services

If You Need Information Sent in a Different Format: Please call Access Customer Service if your needs for  large print, audiotape, Braille or electronic information  have changed.

If You Change Your Name, Address or Phone Number: Please call Access Customer Service if you change your  name, home address, mailing address or phone number.

Access Customer Support is open 24 hours a day, seven days a week.

TDD 1.800.827.1359

Lost and Found:  If you left an item on an Access vehicle, call the number you used to make your reservation. If we  have found your item, you may pick it up at the Lost and Found Department for that region by scheduling a next-day ride. Please note that Access is not responsible for lost or damaged items. Lost and Found keeps items for 60 days only.

Rider Alerts: Whenever Access changes a policy or procedure, we create a notice called a Rider Alert. It is placed in each vehicle and also on our website: You can also sign up on our website to be alerted to changes via email.

Rider Newsletter: When we have an important announcement, we will send a Rider Newsletter to your home. This is one more reason to make sure we have your current mailing address.

Access InfoLine: For the latest general information about Access, call 213.270.6110. This number is available 24 hours  a day, seven days a week.


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