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Access Services
Access Services

Other Important Information

Our Busiest Times: You should be aware that our busiest weekday times are:

  • Mornings from 7am to 10am
  • Afternoons from noon to 4pm

Being Put on Hold When You Call: We try not to keep  you on hold. But if you are on hold, please do not hang up. We will get to you as soon as possible.

Changing Your Trip:  If you want to change a trip you have scheduled, please call the reservation number. Access is not required to make changes on the day of your trip, so it is wise to call as soon as you realize you must make a change. 

Trips to Drop Something Off or Pick Something Up: Even if all you need to do is drop something off or pick something up, the driver is not able to wait for you. You need to schedule two separate trips.

Size of Your Mobility Device: Most of the accessible vehicles in our fleet are designed to accommodate a mobility device no larger than 30 inches wide by 48 inches long and/or weighing with its passenger up to 600 lbs. While we make  all reasonable efforts to accommodate our riders, if your mobility device is larger than this, we may not be able to transport you either because it would damage the vehicle  or to do so would impose an unreasonable safety hazard.

If You Change Your Mobility Device: We have a record of the mobility device you used at your certification interview. If you change your device, you must call Access Customer Service and let us know. This is important, because the vehicle we send out for your trip must be able to accommodate your device. Please note that you may be asked to return to the Access Eligibility Center to be re-evaluated.

Access Customer Support is open 24 hours a day, seven days a week.

TDD 1.800.827.1359

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