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Access Services
Access Services

Planning for Your Ride

How to Schedule Your Ride

Remember to call the reservation number the day before you need a ride. Toll-free reservation phone lines are open from 6am to 10pm every day. (Santa Clarita and Antelope Valley have different hours. See pages 16 and 17.)

1.800.883.1295
TDD 1.800.826.7280

First, you will hear a list of our service regions. (A list of the cities in each region is on pages 35–37.) Select the correct region number for your pick-up:

 1–Eastern   4–San Fernando Valley 
 2–West/Central    5–Santa Clarita 
 3–Southern    6–Antelope Valley 


Then you need to give the Reservationist the following information:

  1. Your Access Rider ID Number.
  2. The exact street address of the place where you want to be picked up.
  3. The exact street address of the place where you are going.
  4. Whether you will be traveling with a mobility device or service animal.
  5. How many people will be traveling (including a personal care assistant or guests), and whether any of the other people will be using a mobility device or service animal. If the rider is a child age five or younger, an adult must ride with the child.
  6. The day and time you would like to be picked up. We operate 24 hours a day (with a smaller service area between midnight and 4am). Santa Clarita and Antelope Valley have different operating hours (see pages 16 and 17).
  7. If you wish, you can give us the cross-street or nearby landmarks for your pick-up address. (For example you might say, “across the street from the supermarket.”)
  8. Your phone number, if you want a Call-Out. (See page 9)
  9. The time you would like to be picked up. You should schedule your return trip for the latest time you think you will be able to travel. You must always ask for a return trip. Scheduling of return trips is not automatic.

Before completing the call, make a note of your confirmation number and confirm your trip details.

Travel Times

Your travel on Access will be similar to the travel time on a local bus or rail line. You probably will not go directly to your destination because other customers need to be picked up or dropped off first. In addition, factors such as road closures, construction, and traffic can influence your travel time. The following are estimates on how much time a trip may take when riding Access:

 Miles         

Estimated Travel Time 
  1-10 0:30 - 1:30
 11-20 1:00 - 2:30
 21-30 1:30 - 3:00
 30+ 2:00 - 3:30+

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