How to Schedule Your Ride
1. Call the Reservation Line the day before you need a ride:
1.800.883.1295
TDD 1.800.826.7280
2. We will ask you for:
3. Remember that you must ask for a return trip, if you need one
4. You will receive:
Waiting for Your Ride
1. Bring your Access Rider ID Card and fare (p. 14).
2. You must be at the curb. The driver will wait only 5 minutes for you (p. 8).
3. If you are still waiting 20 minutes after your scheduled pick-up time, call the Reservation Line again and ask for an estimated time of arrival (p. 19):
1.800.883.1295
TDD 1.800.826.7280
4. If your ride does not come by the estimated time of arrival, call Access Customer Support. It is always open (press 2):
1.800.827.0829
TDD 1.800.827.1359
Do not worry, a staff member at Access Customer Support will find a way to get you back home.