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Access Services
Access Services

How to Schedule Your Ride

1.  Call the Reservation Line the day before you need a ride:

TDD 1.800.826.7280

  • Call between 6am and 10pm
  • Be sure you know the number of your service region (see p. 35 of your Rider’s Guide)

2.  We will ask you for:

  • Your Access Rider ID Number (p. 7)
  • Your street address (where you want to be picked up)
  • Your destination address (where you are going)
  • Information about your mobility device and/or service animal (p. 23)
  • The number of people traveling with you, if any
  • The day and time you want to be picked up
  • The cross-street or landmarks at your pick-up address
  • Your phone number, if you want a “Call-Out” (p. 9)

3.  Remember that you must ask for a return trip, if you need one

4.  You will receive:

  • Your pick-up time (p. 8)
  • Your confirmation number

Waiting for Your Ride

1.  Bring your Access Rider ID Card and fare (p. 14).

2.  You must be at the curb. The driver will wait only 5 minutes for you (p. 8).

3.  If you are still waiting 20 minutes after your scheduled pick-up time, call the Reservation Line again and ask for an estimated time of arrival (p. 19):

TDD 1.800.826.7280

4.  If your ride does not come by the estimated time of arrival, call Access Customer Support.  It is always open (press 2):

TDD 1.800.827.1359

Do not worry, a staff member at Access Customer Support will find a way to get you back home.