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Access Services
Access Services

Understanding Trip Cancellations: If you are unable to take a trip you have scheduled, call the reservation number as soon as possible to cancel your trip. Please be prepared to give the Reservationist your:

  • Access Rider ID Number
  • Name
  • Address
  • Scheduled pick-up time
  • Trip confirmation number

If you cancel less than two hours before your scheduled  pick-up time, you may be considered a No-Show. (See page 9 for more information.)

Traveling with Children:  Children may be eligible for Access. If your child uses Access and is five years of age or younger, an adult personal care assistant must accompany the child. All eligible riders, regardless of age, must pay the fare. Personal care assistants ride for free. When scheduling a trip, please be sure to inform the Reservationist that the child will be traveling with an assistant.

Children five years of age or younger scheduled to travel with eligible riders ride for free. Older children must pay the fare if they travel as a guest with an eligible rider.

Children must ride properly buckled in the back seat in a safety or booster seat until they are eight years old or are at least 4’, 9” tall. This is required by law. Access does not furnish safety or booster seats. The driver can assist you with installation upon request.

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