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Access Services
Access Services

Waiting for the Vehicle

Remember that the driver cannot leave the vehicle to enter a building or even come to the front door. You must be at  the curb for pick-up. If you need help to get there, please  be prepared to have a personal care assistant, relative or friend available. For information about Beyond the Curb service, please see page 25.

If you have waited 20 minutes after your pick-up time, and the vehicle has not come:

  1. Please call the reservation number again:
    1.800.883.1295   TDD 1.800.826.7280
  2. Ask the Reservationist for an estimated time of arrival and the number of the vehicle that is coming to pick you up.

If the vehicle still has not come by the estimated time  of arrival provided by the Reservationist:

  1. Call Access Customer Support. It is always open:
    1.800.827.0829 (press 2)      TDD 1.800.827.1359
  2. Do not worry. We will find a way to get you back home. Sometimes we can request help from a “back-up provider” that does not have Access-certified drivers or vehicles.

 If you have a medical emergency, call 911. 
Do not call Access.

 

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