Waiting for the Vehicle
Remember that the driver cannot leave the vehicle to enter a building or even come to the front door. You must be at the curb for pick-up. If you need help to get there, please be prepared to have a personal care assistant, relative or friend available. For information about Beyond the Curb service, please see page 25.
If you have waited 20 minutes after your pick-up time, and the vehicle has not come:
If the vehicle still has not come by the estimated time of arrival provided by the Reservationist:
If you have a medical emergency, call 911. |