Operations Monitoring Center | Access Services : ASI

Operations Monitoring Center

Operations Monitoring Center (OMC)

What is OMC?

The Operation Monitoring Center (OMC) is an extension of the Customer Service Department which provides support 24 hours a day, seven days a week including holidays and weekends. 

When Should I call OMC?

You should call OMC if you are currently waiting for a ride or need immediate assistance with your trip. You can call as early as 15 minutes before your scheduled pick-up time to request an Estimated Time of Arrival (ETA).  

How Can OMC Help?

OMC can provide assistance with:

  • Requesting for Expected Time of Arrival (ETA)
  • If you Missed a Connection of your Transfer Trip
  • If your Trip was No-Showed and/or
  • To report any serious service disruptions or incidents, requiring immediate response

OMC is unable to assist with medical emergencies. If you are experiencing a medical or psychiatric emergency, please dial 911.

General Service Inquiries

OMC agents cannot assist with general Customer Service inquiries such as: 

  • Eligibility Related Questions
  • Access Card Replacement inquires
  • Coupon Order Inquiries
  • Filing General Service Tickets
  • Procedure Concerns
  • Travel Time Concerns

For general service issue questions or concerns, customers can contact Access Customer Service Monday through Friday from 8 am–5 pm 1.800.827.0829 or email at cserv@accessla.org.

What will OMC ask me for?

OMC Agent will ask you for:

  • Access Rider ID Number 
  • Pick-up address 
  • Drop-off address 
  • Current location, such as landmarks relative to the pick-up address
  • Mobility device information
  • Number of people traveling (including PCA, guest, or child), if any

How can I contact OMC?

You can contact OMC by calling 1.800.827.0829 and selecting Option 2.  Customers with speech impediments, who may encounter difficulties communicating over the phone, can now Text the word “TRIP” to 800.827.4588 to connect with a live representative.  Please note, all calls and texts are answered in the order they are received. Standard messaging rates apply for text communication (please *note below).

To book a reservation, please contact 1.800.883.1295 the day before you need a ride. 

*note -

Agreement to Receive Text Messages
By providing your mobile number, you agree that Access may send you periodic SMS or MMS messages containing but not limited to important information and service updates.

  • When you opt-in to Access Text to Chate Support, we will send you an SMS message to confirm your signup.
  • You may unsubscribe at any time by texting the word STOP to (800) 827-4588. You may receive a subsequent message confirming your opt-out request.
  • The User acknowledges that message and data rates may apply. United States Participating Carriers Include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, InterOp, Cellcom, C Spire Wireless, Cricket, Virgin Mobile and others.
  • Access is not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the service provided by this (800) 827-4588, you can call Access Customer Service at 1.800.883.1295.
  • Data obtained from you in connection with this SMS service may include your cell phone number, your carrier’s name, and the date, time and content of your messages, as well as other information that you provide. We may use this information to contact you and to provide the services you request from us.
  • By subscribing or otherwise using the service, you acknowledge and agree that we will have the right to change and/or terminate the service at any time, with or without cause and/or advance notice.
  • Access will not be liable for any loss, damage, or inconvenience caused by the use of the SMS service. The User assumes all risks and responsibility for the use of the SMS service. If you have any questions regarding privacy, please read our privacy policy at Privacy Policy - https://accessla.org/about_us/privacy_policy.html

If you have any questions please contact Access at 1.800.883.1295.