COVID-19 Updates - Access Services : ASI

COVID-19 Updates

Effective June 1, Face coverings are now required on Access.  If a rider cannot comply with this requirement, they are encouraged to call Customer Service at (800) 827-0829.

During the pandemic, Access is offering same day service for trips to: non-emergency medical/dental appointments, grocery stores, pharmacies or drug stores, the bank, and Los Angeles County Cooling Stations on hot days. Please note that same day service is only available for the duration of the emergency. The fare for a same day trip will be the same as a next day trip. Riders are limited to one same day, round trip per day and no more than two same day round trips per week. To request a same day trip, tell your reservationist that you want to ride today.

To ensure the health and safety of our employees and riders, we are asking that you DO NOT schedule a trip using Access if you have been confirmed to have COVID-19, or are going to a facility to be tested for COVID-19. Riders are encouraged to follow the Los Angeles County Safer at Home Emergency Order. If you must travel, please follow these guidelines:

• Do not use Access if you are sick
• Cover your coughs and sneezes
• Wash hands frequently with soap and warm water, or use an alcohol-based hand sanitizer.

Access has taken other proactive steps to prevent COVID-19, including no shared rides and disinfecting each vehicle at least twice per day.

Meal Delivery Programs

Access has also partnered with a number of agencies to provide meal delivery services. Please review the information below to see if one of these programs are applicable to your situation.

1. City of Los Angeles Department of Aging
Meal service will be prioritized for seniors who are experiencing food insecurity, including financial hardship. Visit or call 213.482.7252.

2. Lancaster Project Door Drop
Provides pre-packaged boxes of food to the elderly and immunocompromised within the City of Lancaster. Visit or call 661.723.6000

3. Fox Studios/City of Los Angeles Department of Disability
Provides meals for people with disabilities. Visit : or call 213.202.2764.

4. Jewish Family Services of Los Angeles
Provides meals and groceries for people with disabilities. Visit or call 323.937.5843 for Meals, or call 818.988.7682 for Groceries.

5. Khalsa Care Foundation Food Pantry/ City of Los Angeles Department on Disability Meal Delivery Program
Provides meals to individuals and families identified by the City’s Department on Disability, for residents of the City of Los Angeles age 60 and over. Visit : call 213.202.2764, or e-mail:

6. I Did Something Good Today Foundation (IDSGT)
Provides paper products and other resources to seniors that may be isolated and unable to obtain supplies on their own. Visit or call 213.255.6469.

  • For information related to agency-wide COVID-19 cases, please click here.