Rider's Guide - Riding Access

FAQ

The documents relating to the Rider's Guide are available for download in the following PDF format:

You may also use the on-line version below -

Topic	Page # in PDF
Quick Start Guide
Fare Card
Welcome	4
What We Are	4
What We Are Not	6
How to Ride	7
Getting Started	7
Your Eligibility	7
Your Access Rider ID Card	7
Understanding Next-Day Service	7
Understanding One-Hour Reservation Window	7
Understanding Pick-Up Times	8
Understanding Curbside Pick-Ups	8
Understanding Wait Times	8
Understanding Call-Outs	9
Understanding Rider No-Shows	9
Understanding Trip Cancellations	10
Traveling with Children	10
Planning for Your Ride	11
How to Schedule Your Ride	11
Travel Times	11
Standing Order Rides	12
How to Pay for Your Ride	14
Service to Santa Clarita	16
Service to the Antelope Valley	17
Day of Your Ride	18
Who and What You Can Take on the Vehicle	18
What You Cannot Take on the Vehicle	18
Waiting for the Vehicle	19
Boarding the Vehicle	20
During Your Ride: Your Code of Conduct	21
Other Important Information	23
Our Busiest Times	23
Being Put on Hold When You Call	23
Changing Your Trip	23
Trips to Drop Something Off or Pick Something Up	23
Size of Your Mobility Device	23
If You Change Your Mobility Device	23
If You Need Information Sent in a Different Format	24
If You Change Your Name, Address or Phone Number	24
Lost and Found	24
Rider Alerts	24
Rider Newsletter	24
Access InfoLine	24
ADA Services Outside LA County	25
Reasonable Modification	25
Questions and Answers	26
Improving Access	28
Complaints and Commendations	28
How to File Complaints and Commendations	29
Public Meetings	32
Other Transportation Options	33
Using Your Access ID on Local Buses and Trains	33
Title VI	34
List of Service Regions	35