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Access Services complies with the requirements of Title VI of the Civil Rights Act of 1964, the American with Disabilities Act of 1990, Section 504 of the Vocational Rehabilitation Act of 1973, and the Civil Rights Restoration Act of 1987. Access Services is committed to providing services without regard to race, color or national origin.
If you would like additional information on Access Services’ nondiscrimination requirements, please contact Access Services at 213.270.6000 or in writing at:
Customer Relations ADA Coordinator
P.O. Box 5728
El Monte, CA 91734
Email address: firstname.lastname@example.org
To view a copy of the complaint form: TITLE VI COMPLAINT FORM-ENGLISH / TITLE VI COMPLAINT FORM-SPANISH
If you would like to file a discrimination complaint against Access and/or its contractors, the complaint must be filed within 180 days. Please follow the procedures listed below in Access Services Discrimination Complaint Procedure.
Access Services Discrimination Complaint Procedure
1. Any person who believes that he or she, individually, as a member of any specific class, or in connection with any disadvantaged business enterprise, has been subjected to discrimination prohibited by Title VI of the Civil Rights Act of 1964, the American with Disabilities Act of 1990, Section 504 of the Vocational Rehabilitation Act of 1973 and the Civil Rights Restoration Act of 1987, as amended, may file a complaint with Access Services. A complaint may also be filed by a representative on behalf of such a person. All complaints will be referred to the Customer Relations ADA Coordinator for review and action.
2. In order to have the complaint considered under this procedure, the complainant must file the complaint no later than 180 days after:
a) The date of the alleged act of discrimination; or
b) Where there has been a continuing course of conduct, the date on which that conduct was discontinued.
In either case, Access Services may extend the time for filing or waive the time limit in the interest of justice, as long Access Services specifies in writing the reason for so doing.
3. Complaints shall be in writing and shall be signed by the complainant and/or the complainant’s representative. Complaints shall set forth as fully as possible the facts and circumstances surrounding the alleged discrimination. In the event that a person makes a verbal complaint of discrimination to an officer or employee of Access Services, the person shall be interviewed by the Customer Relations ADA Coordinator. If necessary, the Human Resources Manager will assist the person in reducing the complaint to writing and submit the written version of the complaint to the person for signature. The complaint shall then be handled according to Access Services’ investigative procedures.
4. Within 10 days, the Customer Support Center will acknowledge receipt of the allegation, inform the complainant of action taken or proposed action to process the allegation, and advise the complainant of other avenues of redress available, such as the Federal Transit Administration (FTA).
5. Upon request by FTA, Access can advise FTA of the details associated alleged in the complaint. Generally, the following information will be included in every notification to the FTA:
a) Name, address, and phone number of the complainant.
b) Name(s) and address(es) of alleged discriminating official(s).
c) Basis of complaint (i.e., race, color, national origin, or sex)
d) Date of alleged discriminatory act(s).
e) Date of complaint received by the recipient.
f) A statement of the complaint.
g) Other agencies (state, local, or Federal) where the complaint has been filed.
h) An explanation of the actions Access Services has taken or proposed to resolve the issue in the complaint.
6. Within 60 days, the Customer Support Center will conduct an investigation of the allegation and based on the information obtained, will render a recommendation for action in a report of findings to the Executive Director. The complaint should be resolved by informal means whenever possible. Such informal attempts and their results will be summarized in the report of findings.
7. Within 90 days of receipt of the complaint, the Executive Director will notify the complainant in writing of the final decision reached, including the proposed disposition of the matter. The notification will advise the complainant of his/her appeal rights with the FTA, if they are dissatisfied with the final decision rendered by Access Services. The Customer Relations ADA Coordinator will also provide the FTA with a copy of this decision and a summary of findings upon completion of the investigation.
8. Contacts for the different Title VI administrative jurisdictions are as follows:
Federal Transit Administration Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, DC 20590