Reasonable Modification - Access Services : ASI

Reasonable Modification

Reasonable Modification Requests

A reasonable modification for purposes of complementary ADA paratransit is a modification to Access’ policies, practices or procedures that is requested by an eligible customer to ensure they are able to use the paratransit system.

To request a reasonable modification to current policies, practices or procedures, such as Beyond the Curb service, please call Customer Service at 1.800.827.0829 and press #6 to request a Reasonable Modification Request Form.

You can also find the form on the Access website here:



Access may deny requests for modifications where:

  1. Granting the request would fundamentally alter the nature of Access’ services, programs, or activities;
  2. Granting the request would create a direct threat to the health or safety of others;
  3. It is determined that the customer is able to fully use the entity’s services, programs, or activities for their intended purpose without the requested modification;
  4. Granting the request would cause an unreasonable financial or administrative burden.

For more information contact the Reasonable Modification Coordinator at 213.270.6159 or by email at

Click here for more information on Beyond the Curb Service. 

Reasonable Modification Complaints 

If you would like to file a complaint regarding the service or determination of your reasonable modification request, please contact the Reasonable Modification Coordinator at 213.270.6159 or by email at Access will review and investigate each complaint regarding reasonable modification that is filed and respond to you, with a reason for the response, within 14 calendar days.  

Reasonable Modification Coordinator 

The Reasonable Modification Coordinator is the person designated to coordinate the efforts of Access to comply with reasonable modification requirements including determinations of requests and handling complaints.

Torrance Johnson

Access Services
PO Box 5728
El Monte, CA 91734