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QUALITY SERVICE SUBCOMMITTEE (QSS) MEETING
Date : May-24-2017

Time : 10:00 am - 12:00 pm
Category : Meeting

QUALITY SERVICE SUBCOMMITTEE (QSS) MEETING
Wednesday, May 24, 2017
10:00 a.m. – 12:00 p.m.
Access Services Headquarters
El Monte Metro Building
Third Floor Council Chamber Room
3449 Santa Anita Avenue
El Monte, CA 91731

  • 1. Call to Order
  • 2. Roll Call
  • 3. Approval of Summary Meeting Minutes for March 2, 2017
  • 4. Customer Service Performance Update
  • 5. Extreme Conditions: Paratransit and Emergency Response
  • 6. Operations Performance Update for April 2017
  • 7. Member Communication
  • 8. New Issues Raised Subsequent to the Posting of the Agenda
  • 9. Adjournment

Access Services does not discriminate on the basis of disability. Accordingly, Access Services seeks to ensure that individuals with disabilities will have an equal opportunity to participate in the range of Access Services events and programs by providing appropriate auxiliary aids and services to facilitate communication. In determining the type of auxiliary aids and services for communication that will be provided, primary consideration is given to the request of the individual with disabilities. However, the final decision belongs to Access Services. To help ensure availability of those auxiliary aids and services you require, please make every effort to notify Access Services of your request at least three (3) business days (72 hours) prior to the meeting in which you wish to utilize those aids or services. You may do so by contacting (213) 270-6000.


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