Dial-A-Ride is an advanced reservation service. The program operates on a first-call, first-served basis.

Non-medical appointments (except Social Service Offices) are limited to Azusa city limits. Medical and Social Service appointments receive first priority and include services to the following communities:
-City of Baldwin Park
-City of Covina
-City of Duarte
-City of Glendora
-City of Irwindale
-City of Monrovia
-City of San Dimas
-City West Covina